Delayed approval of claim

My insurance claim for a lost ring was approved by Miway around the 10/02/2016. I have been dealing with Estuane Bezuidenhout since the inception of my claim and he informed me telephonically that his manager approved for me to use my jeweller to replace the lost item as it was a high valued item and I had spent many days designing this ring with my own jeweller and I was not willing to chance the quality that another jewellery store may offer me especially given that I used this ring to propose to my wife(sentimental value). Estuane requested that I send a quote from my jeweller for the ring on this day. The quote was sent to Estuane on 22/02/2016. I have yet to hear back from MiWay on this regard, I did call their call centre to check up on my claim on 04/03/2016 and I spoke to a lady(cannot remember her name), she informed me that the manager whom was doing the approval \was currently not at their desk\" and she was unsure when this manager would return, however she informed me that she was sending the manager an email and that she promises to call me back regarding this claim. <br> <br> I am still yet to hear back from MiWay!!"