DELAY TACTICS IN CANCELLATION MY INSURANCE: 4 AGENTS LATER

Good day

Ive spoken to 4 agents about cancelling my policy.

22 Dec. Agent Lindiwe Mabuse. Conveniently couldn't trace my policy.

24 Dec. Agent Thuto Mokgatlha. Also couldn't trace my policy.

27th January. Spoke to Leroy Khoza. Could trace my policy. Advised that the retentions department will call back within 72 hours. Told him I needed to cancel the policy immediately. He then advised he will make sure the relevant department will call me. Nobody called.

29th January. Spoke to Kgomotso Makhetha. Advised the relevant department will call within 72 hours even though I asked her to escalate to her colleagues for an immediate call back.

While Im busy struggling to cancel the policy, two debit order have gone off.

DESIRED OUTCOME 1. Immediate cancellation of my policy 2. Credit on the two debit orders that went through while your agents were giving me the run around to cancel my policy.

Regards Kabelo Eister Policy number ***