Delay in processing claim

I am not happy with the manner my claim was handled. It took Miway a week to tell me if my claim was approved or not and the only time I get feedback is when I make contact the person handling the claim does not communicate on the progress of the claim. <br> To make matters worse Miway then appoints a service provider that says that the will only take my car in for repairs end of May while I had the accident on the 22 March 2016. After I have given Nonhlanhla an alternative panel beater that has capacity and the panelbeter confirmed I should bring the car on 04/04/2016 for repairs I sent her a email which I requested a courtesy car to be arranged on the date I book my car for service and then she did not do it<br> I am then told that the only time I will get a car is when the panel beater has confirmed that the parts are available there is nowhere in my policy documents where it states that a courtesy car will be released subject to confirmation of parts and even when I took the insurance such information was never shared . <br> Today I am carless but I have been paying Miway for 64 months for comprehensive insurance with a courtesy car <br>