DELAY IN PAYING OUT

I have put my claim through the app on the 11th January 2025 my phone cracked the screen, only to be called back after I demanded to be called to discuss my claim on the 17 January 2025. I got a call claim registered, the company came to collect the phone for fixing which it was declared it can't be fixed 1. I got this reply after I called the company to ask how far is the fixing, the company told me they gave Mi Way Consultant feedback on the 22 January Since 11 January 2025 till date no compensation has been done, I'm seated with a debt of a phone coz I needed to get a phone.