Delay in fixing Mazda CX5 by panelbeaters authorised by Miway

My car is insured with miway. Had an accident last year 29 October. The car has been authorized the 2nd week of November. To date I have not yet received my car from miway Panelbeaters. I have not heard anything from Miway and the panelbeaters. Is it because I am black or even a woman. I am paying the car and panelbeaters tell me they are waiting for the parts till today. It's like reaching a year without a car. I lost my job due to lack of car. 😭😭😭😭 I was promised courtesy car from them. I wrote reviews and miway responded by promising to come back from me. If they are failing with the car let them communicate with me but I never had anything from them. This is stressful as now I'm taking a taxi to do locums and I am still paying that car. Who can assist me.