1 reviews | Active since Sept 2016
Delay in Cancelling Insurance:
On 24 Sept 2017 we sent email to miway asking them to cancel our insurance efective from 30 Sept 2017. To date we have not received acknowledgement of our emails, when i called them i was told i used a wrong email address. This was strange because thats the email address on miway website. However we sent another email to the new address, yet there is still no response. The requested cancellation date is around the corner and there is no feedback from miway.
Also we hardly have our insurance for 8 months, yet we have already experienced a unilateral premium increase, which to date has not been explained.
The bad service is just one of the reasons we do not wish to retain our insurance with miway.
Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.
Best regards,
The MiWay Team
Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.
Best regards,
The MiWay Team
We’re so sorry for keeping you waiting initially and for any hassles we have caused you! Christinah has since been in touch to confirm cancellation of your policy and we urge you to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
We’re so sorry for keeping you waiting initially and for any hassles we have caused you! Christinah has since been in touch to confirm cancellation of your policy and we urge you to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team