FM
Falo M
1 reviews | Active since Oct 2011
31 May 2019, 06:40
DEFINITELY NOT providing service My Way
I logged a claim on the 27th of April 2019. It was approved on the 14th of May 2019 and I was promised it would take 15 days. On the 28th of May 2019 I phoned Miway to check on progress and I was told the panel-beater hasn't updated them but I would be informed asap. On the 29th of May I phoned again and the panel-beater hadn't updated them but I would be updated asap. Today is 31 May 2019. Still no word from Miway.
This is definitely not the advertised "Doing service MiWay"!
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
31 May 2019, 07:55We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns and one of our agents will be in touch to assist you shortly!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply31 May 2019, 07:55
Official
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns and one of our agents will be in touch to assist you shortly!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
FM
Falo M's updateReviewer Update
31 May 2019, 13:15And we have an update! Yay! basically, the 15 days to repair promise is a lie as no one knows how long it will take. I would have been happier if I wasn't promised 15 days!
FM
Falo M's update31 May 2019, 13:15
Reviewer Update
And we have an update! Yay! basically, the 15 days to repair promise is a lie as no one knows how long it will take. I would have been happier if I wasn't promised 15 days!