Definitely not My Way at MiWay

It is impossible to speak to anyone at Miway who handles your claim. I can only get hold of someone in the call centre and they always promise my claims handler will phone me back. I've spoken to numerous call centre agents and every time someone will phone me back. I have their direct telephone numbers, which is always engaged. I've had 3 different claims handlers in a week, but I can't get hold of them. I have left voice mails, I have sent emails, I have left messages at the call centre, nobody gets back to you.

Now I want to take the car rental option, but there is an issue and a manager will phone me... good luck with that. It's been 3 days that I've been waiting.

The claim was logged over a month ago. We're heading into the week between Christmas and new year where absolutely nothing will happen and nobody replies to any form of message to resolve my issues.

I've moved to Miway 10 years ago because they promised me R0 excess. Now I have an excess of R6300 on a car that's never been in an accident and R6300 excess on another car that's had one 3rd party claim in 10 years with them. And of course, the car's value goes down, insurance premium and excess goes up.

If anyone has advice how to get hold of the right people at Miway, I'd appreciate any feedback.