Deducted a higher premium and did not pay Mirewards as promised

I am quite disappointed by Miway. I received my renewal of policy letter in July 2017, I then called Miway on 3 Aug 2017 and spoke to Maduvia Thathaisa, he was very helpful and pleasant and decreased the premium from the increased renewal amount to R597.99 with and Excess of R3500 and I asked him when will my Mirewards be paid as it is now due, he advised it will be paid on 26 August 2017 an amount of R576.84. On 26 August NOTHING was paid, only the premium of R597 was deducted.

I was not happy with the excess on the policy, so I got quotes and Outsurance was offering better, I then requested my confirmation of cover and no claim bonus letter. On the 14 September 2017, I Received a call from Nqobile, saying they are willing to fix what I am not happy with, as they would like to retain me as a client as I have been with Miway since 2011 and only had 1 minor incident in 2012. She then arranged for my excess to be R2500 and new premium of R598.38. I then also advised her that my Mirewards was not paid, she then confirmed that none of my premiums were unpaid ever and I should receive it. she said she will request it and advise me.

25 September, I am now debited for R645.18…this is not my premium we agreed on and yet again NO REWARDS HAVE BEEN PAID.

I called miway this morning, the lady put me on hold for over 10 minutes, I eventually had to drop the call as I was at work. I have not yet heard a thing.

Why was premium suddenly increased, when my last policy schedule states premium of R598.38. This is *****. And why do you advertise the MIRewards if we have to fight for it?????????????? PAY ME MY REWARDS.