***** DEDUCT FROM MIWAY

I am writing to express my dissatisfaction. I signed up for car insurance, but I cancelled the offer with the dealership and promptly informed MIWAY to cancel the insurance. The agent I spoke with assured me that he would follow up with the dealership and return my call, which did not occur. I was debited on 25 July 2025, and when I contacted MIWAY again on 26 July 2025, the agent stated that I would receive a refund by the latest Thursday, 31st July. However, to this day, I have not received any communication from them.

The concerning aspect is that I received a mandate notification on my banking app, which I did not approve, yet they still managed to deduct funds from my account. How is this possible?