MW
Mary W

1 reviews | Active since Sept 2023

23 Sept 2023, 09:49

Decline my claim without any valid reasons

I'm not happy how they treated me while I was involved in the car accident, 1st of all the were no where to be found during the scene while I was laying down tow-truck driver tried to call them 2nd I was unconscious but Keegan keep on asking me lot of questions yes I understand he has to but what's paining me the most is that,I provided each and every information or document he requested and then boom I have to sign the consent form with my passenger that does not have anything to do with the passenger, during the week he called after working hours telling me my claim failed because I didn't submit the consent form without asking me how do I feel and why didn't I submit the consent form in time,so that I can explain to him that I have health issues ,I can't walk my leg is paining me, got pains all over my body, I have to ask someone to print out the document for me to sign and ask that person to email it back to him but he never bothered to ask me,yet I'm still at home not returned to work because of this leg

So I urge everybody who is with miway to know how they treat their clients, 1st day they are sweet after accident they forget everything about you

Please everybody request your records as they say all calls are recorded then listen whether they mention the form or not don't be the next victim

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply23 Sept 2023, 11:20
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team
MW
Mary W's update23 Sept 2023, 11:26
Reviewer Update
Thank you