Decent service too much to expect

I tried calling to lodge a claim and got through to a Zanele. Explained that my phone may cut when my airtime runs out and asked if she would cal back to which she said yes.<br> <br> She then continues and asks the same questions repeatedly wastes time and as I warned the phone call cuts due to airtime having run out. So I wait for the call having already spent more than R40 worth of airtime on the call that ended before all details had been gone through and Zanele does not call back? <br> <br> Having been with Miway for almost 6 years now to be treated in this manner when I actually need the cover I pay for really upsets me. Think its time to start shopping for better service. To actually be able to get the cover I pay for.