1 reviews | Active since Jan 2013
Debits whatever they please from my account
I've been insured with Miway for over 3 years now and I've never claimed, so we just recently purchased a new car and I decided to stay with Miway, my new premium more than doubled which was okay with me because of the car it is. However after agreeing to my new premium I was informed that a pro rata amount would be debited and was told the amount however when they debited almost double the amount I was told about leaving my bank account on a negative balance and I didn't get an apology until I demanded one, I was refunded the extra money. So now my first proper debit order which is not pro rata went off on Saturday and GUESS WHAT it's an incorrect amount, an amount I didn't agree to and that amount is not even in my policy schedule, so basically my insurance company which I've trusted with my bank information basically does as they please with my money, I feel like I'm insured with ************, this is such an inconvenience. I've decided to look for another insurance company, if Miway can't get simple changes right I'd hate to see what happens when you claim.
Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! We've passed your message on and someone will be in touch.
Best regards,
The MiWay Team
Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! We've passed your message on and someone will be in touch.
Best regards,
The MiWay Team
We understand your unhappiness and we assure you that this is not the kind of service we aim to deliver. Innocentia has since called to apologise for the lapse in service you’ve experienced and to assure you that we take your feedback seriously.
We urge you to let us know if you need help with anything else!
Kind regards,
The MiWay Team
We understand your unhappiness and we assure you that this is not the kind of service we aim to deliver. Innocentia has since called to apologise for the lapse in service you’ve experienced and to assure you that we take your feedback seriously.
We urge you to let us know if you need help with anything else!
Kind regards,
The MiWay Team
