nP
nonhlanhla P
1 reviews | Active since Jan 2013
26 Jun 2015, 08:02
Debiting wrong account
I sent a mail with updated banking detail to Miway and their representative called to confirm my new banking details, but they still debited my old bank account now I have to pay for failed debit, why vele???
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MiWay Insurance's replyOfficial
30 Jun 2015, 12:17Hello mhlokolozi,
Please accept our sincere apology for the series of errors that have led you to complain and please be assured that this is not the MiWay way! Innocentia has been in touch to discuss your concerns with you in more detail and to try and restore your trust in us as your insurer.
Please don't hesitate to give us a call if you have any further questions or if there's anything else we're able to help with in the interim.
Kind regards,
The MiWay Team
Please accept our sincere apology for the series of errors that have led you to complain and please be assured that this is not the MiWay way! Innocentia has been in touch to discuss your concerns with you in more detail and to try and restore your trust in us as your insurer.
Please don't hesitate to give us a call if you have any further questions or if there's anything else we're able to help with in the interim.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply30 Jun 2015, 12:17
Official
Hello mhlokolozi,
Please accept our sincere apology for the series of errors that have led you to complain and please be assured that this is not the MiWay way! Innocentia has been in touch to discuss your concerns with you in more detail and to try and restore your trust in us as your insurer.
Please don't hesitate to give us a call if you have any further questions or if there's anything else we're able to help with in the interim.
Kind regards,
The MiWay Team
Please accept our sincere apology for the series of errors that have led you to complain and please be assured that this is not the MiWay way! Innocentia has been in touch to discuss your concerns with you in more detail and to try and restore your trust in us as your insurer.
Please don't hesitate to give us a call if you have any further questions or if there's anything else we're able to help with in the interim.
Kind regards,
The MiWay Team
Best regards,