Debiting my account three times in one month

I NEED TO START OFF BY JUST SAYING THAT I AM SO ****ING FRUSTRATED!!!!

I’ve joined MiWay in August month thinking that I will be with a insurance company that I csn build a relation and consider for future items that I needed insurance for. A pro rata debit order went off in August when I joined and then my full amount end of August In September months the problems started. As per our contractual agreement that I accepted online I’ve set my debit order date for the 27th of each and every month as this is the date that I will be getting paid each and every month! Anyways getting to the point On the 22 September 2017 my account were debited and the amount returned as a unpaid debit order which caused that I had to pay R100 fee for this unpaid debit order On the 25 September 2017 I logged in online and spoke to a consultant on the chat forum whom advised this was because of the early debit order system in place to make sure that MiWay gets their money and that I can enjoy my cover as per the contractual agreement. Thats Bull****!!!!I’ve set a debit order date for the 27th of each month. I asked this consultant to set the debit order date for the 27th so that my account will be debited and I will have cover for the following month .Which he has done . On the 27th a debit order went off. On the 28th another debit order went off …….What the F…… I thought to myself……I had to go into the bank to reverse the debit order as I’ve already paid miway …..Why do you want to debit orders Another R35 reversal fee ! I spoke to a consultant on the 3rd of October on the phone ,She advised that I need to mail my bank statement to Miway and they will reimburse me for this fees. This very day I was admitted to hospital for an emergency operation. I then decided to leave the email and just take the loss of this admin fee as the wonderful Miway promised me that this is now sorted and my debit order will now go off every month on the 27th . Here we get to November month…..The wonderful ****ing November month .Miway just ****ed it up again. I’ve changed my banking details . On the 23rd of November I spoke to a consultant on the chat online .This consultant confirmed with me that the banking details were changed and updated .I don’t have to worry my debit order will go off on the 27th .As per our contractual agreement. Well,well….Hello 24 November 2017…..Mi way debited my new banking account…… I phoned the call centre and there were no person available who could assist me the call centre agent took my number promising me that someone will call me back……Up to date I am still waiting for this call. I actually called in again on the 27th to speak to someone .Again having to leave my number for someone to phone me back. So I’m already waiting for two calls . I complained on Facebook and gave a contact number for someone to phone me . Someone phoned me 27 November 2017 and explained that this happened because I now changed banking details .I don’t understand why! Anyways she then had the audacity to ask me to post a compliment of her excellent service on Facebook . I thought this is the end .Its sorted …Hallelujah I can now start building a relationship with Miway Oh wait….Hello here’s the 28th November let’s just debit his account again…….

Yes. another debit order so for November month 2017 I will occur extra bank charges again as I now have to go into the bank to have a debit order reversed .

I actually am just on the verge of cancelling this insurance cover and move over to another company because clearly this can’t be sorted out and his will happen again in the future AND I will have to go through all this **** to have it sorted again!!!

Is there any way that you can have this sorted out . In my opinion the best would be to either cancel the policy or Miway must allow me to do a EFT payment each month because then I will know that I’ve paid my insurance and no extra debit order will go off again