1 reviews | Active since Aug 2013
Debiting my Account after Cancellation
i cancelled my policy with Miway mid September online, then i called a week later to confirm as no feedback was given to me after cancelling, then i cancelled with the operator who then said he will try reduce my premium. After a week towards my pay day i cancelled the debit order under the assumption that the guys no response meant that he could not beat it. On the 21 October i received a call from a consultant who informs me that my policy has not been paid, i explain to him i cancelled in September but apparently i was not on the system. i then ask him to cancel my policy and he tries to beat the new offer i received but when he cant, he then says he will cancel the policy to ensure that no more payment goes off my account, to my suprise this morning i see my account has been debited and when i check with my bank they re opened the debit order and used a new debit order reference. Please stop debiting my account, it is for such reasons i cancelled my account to begin with. If my account is debited again i will take this up with the Ombudsman.
We need to unconditionally apologise for this debit order error, and we assure you of our commitment to bridge any gaps in our service delivery - thanks to feedback such as yours!
We're happy to report that Nkosie has since been in touch to discuss your concerns with you in more detail and arranged a refund for the incorrect amount debited from your account.
Please don't hesitate to give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
We need to unconditionally apologise for this debit order error, and we assure you of our commitment to bridge any gaps in our service delivery - thanks to feedback such as yours!
We're happy to report that Nkosie has since been in touch to discuss your concerns with you in more detail and arranged a refund for the incorrect amount debited from your account.
Please don't hesitate to give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
