sS
siyandananapenduka S

1 reviews | Active since Jun 2017

26 Jun 2017, 09:25

Debited twice in one day for car insurance by MIWAY

<p>I am a Miway client and on Saturday miway decided to debit my account twice for one month worth of insurance. When i called them this morning they are telling me that i will have to wait for 7 days to get my miney while i am exlplaining to the consultant that i cannot wait that long. I need my money today and not in 7 days. They say it was a system error which i fail to understand how a well confirgured system can just start by deducting people's accounts twice. I need my money back ASAP and it seems that i need to make that happen myself because miway is telling me stories.</p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply26 Jun 2017, 20:43
Official

We certainly understand your frustration and we apologise for any hassles we have caused you. Latisha has been in touch to discuss the pay-out process and we thank you for giving us a chance to assist.

Please give us a shout if you need anything else!

Kind regards,
The MiWay Team