Debited my account incorrectly!!!

Hi<br> <br> I was given a phone call by miway who asked if they can beat my current quote which they did . I cancelled my fnb insurance who advised they will cover me until the 31st October. I sent an email to Zaahid on the 6th of October advising him that I need miway to cover me from the 1st of November.November . He advises this will be sent adjusted. After confirming with him on Friday he then says the debit already has been processed I must do a reversal .why must I waste my time if you guys do not listen in the first place ? Why can you not put that money back into my account .its not even my first month with you guys but I'm already having issues.Please fix your mess up!