JP
JANELLE P

1 reviews | Active since Jun 2016

31 Jul 2017, 08:35

DEBITED ME WITHOUT ME HAVING A VEHICLE

<p>I am a very upset and angry client as i was debitted even before picking up the vehicle. Insurance was only suppose top start once we have posession of the vehicle and that never took place. How is it possible that you will debit my account without confirming if the vehicle has been picked up from the car vendor. Thsi si not what i expected and now i am told that the refunbd will take 3 days but they are so quick to take my money but cant refund the money that was taken</p> <p>Im highly angry and want this to be sorted out before the end of today if not i will take this matter to court</p> <p>Debitting my account without approval</p> <p> </p> <p> </p>

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply31 Jul 2017, 08:49
Official

Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! We've passed your message on and someone will be in touch.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply15 Aug 2017, 09:50
Official

Thanks for your note and for the opportunity given to assist! Mmathapelo has confirmed that your policy has been cancelled and she also explained what we need from you in order to speed up your refund.

Please don’t hesitate to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team