LK
Lezanne K

1 reviews | Active since Jan 2014

15 Jul 2016, 03:49

Debit what you want, when you want...

<p>I am now furious and tired of struggling with incompetence. After adding a new vehicle to my cover you debited a pro-rata amount to 3 days later without informing me... fine... I made the funds available and rescheduled a debit order within 2 days. This morning a debit order goes off on my account for R3194??? The pro-rata amount was R1025... where on God's green earth do you get your amounts from and also have experience the audacity not to inform a customer of debits that are going to go off???</p>

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Replies (2)
LK
Lezanne K's update25 Jul 2016, 07:31
Reviewer Update

I was very happy with Innocentia's customer service. She resolved my query to my satisfaction.

MiWay Insurance
MiWay Insurance's reply25 Jul 2016, 08:27
Official

Thanks for the awesome feedback.

Best regards,
The MiWay Team