CT
Carine T
1 reviews | Active since Jul 2016
26 Sept 2019, 16:24
Debit orders on wrong date
I am a bit annoyed with Miway. I've changed debit order date end of June to the 28th of the month. In July it went off the 25th and I lodged a complaint. I was assured it will not happen again, they have removed the Naedo and debit orders will go off on the 28th as agreed. (See conversations on Live Chat on your Website) In August it went off fine on the 28th, but now this month you debited again on the 25th? It has now unpaid and I am charged R120 in banking costs because of your error. I want my R120 reimbursed from Miway because you can't get it right! I am getting tired of Miway, premiums goes up but value depreciates, and then you can't even get a simple debit order date correct...
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MiWay Insurance's replyOfficial
26 Sept 2019, 17:00We're sorry to hear that this has happened. Your message is with the right team and someone will be in touch shortly to assist you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply26 Sept 2019, 17:00
Official
We're sorry to hear that this has happened. Your message is with the right team and someone will be in touch shortly to assist you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,
CT
Carine T's updateReviewer Update
27 Sept 2019, 07:39Contact via email only. Please refer to my previous complaint dated 26 July on HelloPeter, for the EXACT same thing! Please reimburse all bank charges I occurred due to your error.
CT
Carine T's update27 Sept 2019, 07:39
Reviewer Update
Contact via email only. Please refer to my previous complaint dated 26 July on HelloPeter, for the EXACT same thing! Please reimburse all bank charges I occurred due to your error.