ZM
Zipho M

1 reviews | Active since Oct 2017

29 Oct 2017, 09:28

Debit orders after canceling car insurance policy

I'm fuming with anger. I took up a car insurance policy with Miway last month around the 21st. I then decided to cancel after 2 days as l got a better premium somewhere, I did this through their website. Fast foward to the 17th this month, l get a message from my bank that Miway has debited my account. I immediately called their call centre to find out what's going on as l don't have a policy with them. The guy told me it's been fixed, l can go and reverse the money. Then another debit order went through after 4 days as l had no money in my account. I call the call center again and as expected l got no useful help. Today on the 29th l get another message that my account has been debited again by the same company. You people are ******* and this is unacceptable! I have incurred a lot of bank charges because of your incompetence and greediness. I want you to fix this immediately. Your call centre is completely useless. They keep on telling me the same thing over and over again when l call in. I want this issue fixed and this ******* debit order canceled for good.

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Replies (3)
MiWay Insurance
MiWay Insurance's reply30 Oct 2017, 09:19
Official

We are so sorry for upsetting you on more than one occasion! Please accept our sincere apology for not getting things right and for any hassles we have caused you. An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

ZM
Zipho M's update01 Nov 2017, 21:13
Reviewer Update
I'm so impressed with the prompt feedback and assistance l got regarding this matter. I got a call from Innocentia Kgano who profusely apologized on behalf of Miway for the inconvenience that was caused to me as a result of this debit order. It doesn't end there, she also requested that l forward them my bank statement so that they can refund me all the bank charges l incurred. Today l got an sms confirmation that the refund has been processed and will be paid to my account within 48 hours. As l wait, l would like to commend the MiWay team for their prompt assistance and resourcefulness on this matter.
MiWay Insurance
MiWay Insurance's reply03 Nov 2017, 08:36
Official

Wow – it sounds as if Innocentia saved the day. Thanks for giving her another chance to show you just how much we value you as our client. We’ll be sure to high five her for making such a lasting impression on you and we look forward to keeping you impressed for years to come.

Accordingly, we’re so sorry for the inconvenience that has resulted because of this.

Best regards,
The MiWay Team