Debit order was done after cancelation was submitted

On 19 October i received a call from Miway offering me insurance at a lower rate than what i was paying at my current insurer, the deal sounded good and i was considering taking the package, but on 23 October when i tried to cancel with my current insurer, the consultant gave me a bit of very usefull advice, which made me change my mind about using miway, i immediately sent an email to cancel the policy, on 25th October round 10:30 i received another call from miway, the lady was very persistent and i told her im not interested in changing my insurer, but since she was so persistent i told her to call me in the new year, because i need time to think, she told me she would change my starting date until Feb, just to get her off my back i agreed, but also making it clear that im not interested in changing, on 30th and 31 i received a couple of calls from miway and decided to ignore the calls, because i simply was not interested in what they had to offer, but on the 1st of November a debit order went off my account for miway insurance of R422. 55, i noticed this debit order on 02 November and immediately contacted miway, because i want the transaction reversed, the consultant whom i was talking, after i explained my story, told me yes but someone was trying to call me, i said ok, so since i didnt answer my phone they still went and decucted money for something which i sent an email to cancel and i verbally told the lady that called me, she then said someone would call me back and i have not yet received a call back, i want my money back and i refuse to pay any bank charges for the reversal, im planing on submitting a complaint to the ombudsman as well if this issue is not resolved today. And once the reversal is completed i want u to delete all my information off ur system because i refuse to be associated with theives!!!!!!!!!!!!