JH
Julias H

1 reviews | Active since May 2013

29 Apr 2015, 13:05

Debit Order Triggered Early

The debit order on my account for my policy went of on the 24 of the Month and not on the 27th as agreed in the policy agreement. I understand that there was a public holiday on the 27th, however, companies generally pay on a stipulated date and not before despite there being a public holiday or not. <br> <br> As a result, the payment was returned as unpaid, and I incurred charges for the default payment. In future, if there is going to be instances like these please rather push forward the debit order to after the said date and not before

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Replies (1)
MiWay Insurance
MiWay Insurance's reply04 May 2015, 16:55
Official
Hello jhlambelo,

We're so sorry for debiting you earlier than expected, and for any hassles it has caused you!

Innocentia has been in touch to discuss your concerns with you in more detail, and we're happy to report that she's managed to fix up any future debit orders on your policy.

Thanks for understanding and please let us know if there's anything else we can help with.

Kind regards,
The MiWay Team

Best regards,