Debit Order on wrong date.... AGAIN!!
<p>When I joined Miway I asked for the debit order to be set for the first day of each month. Last month (May 2016) Miway debitted my account on the 25th. I phoned them and asked them to move it to the first of each month which they conformed they would do. So on the 24th of June they debitted my account again on the wrong date! Luckly on both times there was money in the account. Does Miway want to ruin my credit record? I'm not going to phone them again, it costs me money. On their website it displays the first day of each month, how is it possible for them to twice debit on the wrong date?</p>
Helpful (0)
Replies (3)0
Replies (3)'s updateReviewer Update
30 Jun 2016, 13:08Just a follow-up, Miway did phone me and assured me that the debit order date will be amended. Let's hope and see that they stick to their word. Thanks for the call.
's update30 Jun 2016, 13:08
Reviewer Update
Just a follow-up, Miway did phone me and assured me that the debit order date will be amended. Let's hope and see that they stick to their word. Thanks for the call.
MiWay Insurance's replyOfficial
01 Jul 2016, 11:36No worries! Thanks for the feedback.
Best regards,
MiWay Insurance's reply01 Jul 2016, 11:36
Official
No worries! Thanks for the feedback.
Best regards,
MiWay Insurance's replyOfficial
08 Jul 2016, 13:41Good day Nico
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Inno has since been in touch to make sure all further debits run correctly.
We thank you for giving us another chance to make things right and we urge you to let us know if you need help with anything else!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply08 Jul 2016, 13:41
Official
Good day Nico
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Inno has since been in touch to make sure all further debits run correctly.
We thank you for giving us another chance to make things right and we urge you to let us know if you need help with anything else!
Kind regards,
The MiWay Team
Best regards,