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Sikhumbuzo S

1 reviews | Active since Dec 2011

25 Mar 2015, 11:11

Debit Order on wrong Date (2nd time in a row)

For the second month in a row I have had my debit order taken off on the wrong day of the month. Once again, MIWAY has done a debit order on my account on the 25th day of the month, instead of the 29th which is actually my pay day. As per my policy schedule my debit order date is the 29th of the month. I do not see where the problem is. Either you stick to the date stated in the policy schedule or I will join an insurer who can. Period. I am sick and tired of cleaning this mess up with the banks every time it happens and quite frankly I am fed up with it.<br> Either you make sure it's changed or I will leave MiWay for an insurer who can follow the date specified on the schedule.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply27 Mar 2015, 12:49
Official
Hello john_howlett,

Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We sincerely apologise for the early debit that was processed on your account. Dibuseng has been in contact with you to discuss your concern in more details and to make sure all future debit run smoothly.

Thanks for understanding and please do not hesitate to call us should there be anything else you may need.

Kind regards,
The MiWay Team