1 reviews | Active since Dec 2011
Debit Order on wrong Date
The debit order date for my policy is supposed to be the 29th of the month. MiWay debited my account taday. I then emailed MiWay, and Dibuseng Motaung phoned me back to tell me that it really was MiWay's fault and that they would be re-imbursing my money, but it will only show in my account tomorrow. Dibuseng was very helpful, but I am Infuriated by the fact that I have been inconvenienced by MiWay. They took my money for no reason, now I need to use that money and I can't because my account is negative and I have no money! This is unacceptable. If you are taking out a new policy with MiWay be prepared to be inconvenienced for a day, if MiWay messes up the debit order date and you don't bank with ABSA. This is ridiculous!<br> <br>
We're glad to hear that you're happy with Dibuseng's service delivery - but need to apologise for the debit order error and the turnaround time on your refund.
Please be assured that your feedback is valuable to us and that we'll put it to good use.
Thanks for understanding and please don't hesitate to call us if we can help with anything else.
Kind regards,
The MiWay Team
Best regards,
We're glad to hear that you're happy with Dibuseng's service delivery - but need to apologise for the debit order error and the turnaround time on your refund.
Please be assured that your feedback is valuable to us and that we'll put it to good use.
Thanks for understanding and please don't hesitate to call us if we can help with anything else.
Kind regards,
The MiWay Team
Best regards,
