Debit order on canceled product after a year.

Item: MiWay Insurance
Rating: 1

I canceled my Miway cover ... almost a year later they start taking money from my account.

I phoned and asked why ... no real answer. I cancel the canceld cover agian.

One month later same thing! I received an sms today stating my payment was not received, I will not be covered and I have to contact Miway!

Every time I cancel your debit order it costs me money!!! Please contact me!

Helpful (0)

Replies (3)

MiWay Insurance's replyOfficial

09 Jan 2018, 07:36

Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance's reply09 Jan 2018, 07:36

Official

Best regards,
The MiWay Team

's updateReviewer Update

09 Jan 2018, 10:28

Miway contacted me and corrected the matter. A very friendly and professional lady helped me - Adelaide Twala. Thank you - she convinced me to stay at Miway.

's update09 Jan 2018, 10:28

Reviewer Update

Miway contacted me and corrected the matter. A very friendly and professional lady helped me - Adelaide Twala. Thank you - she convinced me to stay at Miway.

MiWay Insurance's replyOfficial

09 Jan 2018, 10:30

What amazing feedback - it is exactly what we strive for. Thanks for taking the time to compliment Adelaide on her efficient service delivery and for recognising her efforts. We’ll be sure to pass your message on to her.

Best regards,
The MiWay Team

MiWay Insurance's reply09 Jan 2018, 10:30

Official

Best regards,
The MiWay Team