DEBIT ORDER NOT TAKEN

I am disappointed in Miway. I was told by Henry that I could be offered the accident cover for a debit order of R50 per month so that I can still get my reward at the end of this year. They had previously organised to take a debit order of R358.76 on the 10th of July for my new car which went off ****h) but I had cancelled that car insurance the day before it was due to be taken. I tried to contact Miway that Saturday ****h) morning after it went on their Facebook page but no one contacted me back. On Monday I eventually spoke to Henry who said I can either wait for the money to be put back into my account or do a reversal through the bank. I waited about a couple of days but the amount wasn't put back so I contacted Henry who said I can do the reversal. I did the debit order stop and reversal as required by the bank. The money went back into my account. The stopped debit order prevented the R50 from going off on 1st August. I contacted Miway and they arranged for the debit to go off and they said I must reinstate debit through the bank before 12 that day. I did that but still to this day, the R50 has not been debited. This is not on for Miway, been client for 5 years.