Debit order not cancelled and car not removed.

My car was ****** on the 7th of January 2026, and the claim was settled with no hassle from MiWay. Then I noticed that car still reflects on my insurance. When I asked why that is as the car was ****** and the claim settled, I was informed that their claims department will remove it. Only to find out a week later that it has still not been removed and that they are planning on putting a full debit order through I was livid. Then I had to call them again, only to informed that they will now escalate the issue and ask it to be removed. This is absolutely ridiculous.