CH
CHERISE H
1 reviews | Active since May 2014
11 Mar 2015, 07:30
Debit order not cancelled
Long story short, I took insurance with Miway, and thereafter decided to cancel it. I cancelled the cover before it was activated, I hadn't even been to assess the car yet. MiWay had no problem cancelling the insurance, however a few days later the money was still taken from my account. Why cancel the insurance and not cancel the debit order? Very dishonest!!
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MiWay Insurance's replyOfficial
13 Mar 2015, 16:14Hello CCH05,
We are so sorry about what happened and we assure you that we would never intentionally debit a premium, especially once a policy has been cancelled.
We are looking into what went wrong and we assure you of our commitment to improve our service delivery - thanks to feedback such as yours.
Thanks for giving us a chance to make things right and please let us know if there is anything else we're able to help with.
All the best,
The MiWay Team
We are so sorry about what happened and we assure you that we would never intentionally debit a premium, especially once a policy has been cancelled.
We are looking into what went wrong and we assure you of our commitment to improve our service delivery - thanks to feedback such as yours.
Thanks for giving us a chance to make things right and please let us know if there is anything else we're able to help with.
All the best,
The MiWay Team
MiWay Insurance's reply13 Mar 2015, 16:14
Official
Hello CCH05,
We are so sorry about what happened and we assure you that we would never intentionally debit a premium, especially once a policy has been cancelled.
We are looking into what went wrong and we assure you of our commitment to improve our service delivery - thanks to feedback such as yours.
Thanks for giving us a chance to make things right and please let us know if there is anything else we're able to help with.
All the best,
The MiWay Team
We are so sorry about what happened and we assure you that we would never intentionally debit a premium, especially once a policy has been cancelled.
We are looking into what went wrong and we assure you of our commitment to improve our service delivery - thanks to feedback such as yours.
Thanks for giving us a chance to make things right and please let us know if there is anything else we're able to help with.
All the best,
The MiWay Team