Debit order nightmare

My husband and I moved our shortterm policy to Miway on the 1st of February 2019. we then noticed that our bank account was not debited on the 1st, I then sent a facebook message to Miway and our account was eventually debited on the 8th. on the 11 of Feb we received another debit order, this time there was no money on my husband's account and as a results we got bank charges, I again phoned Miway and spoke to Abey who assisted me this morning we woke up to another debit from out account and I again phoned miway and spoke to Zimbili who was so *********** and clueless. I asked to speak to a manager and she placed me on hold for 10 mins only to come back and say the manager is busy. our chosen debit order with Miway is the 2nd of every month mind you. Ive had enough of Miway, your premiums are great but the headache you guys are causing us is too much. im going to reverse today's debit order and you will not smell our money again.you are such a nightmare. policy number ********** 2