Debit Order Missed

<p>Hi,</p> <p> </p> <p>I missed my debit order for my insurance for my car on the 1st of March, however I know there is a grace period for me to make payment again.</p> <p> </p> <p>So I contacted Miway again on the 14th of March 2017 to make the arrangement, as they sms'd me saying the will debit my account on the 17th of March 2017.</p> <p> </p> <p>The call centre agent said no one can make direct payment into MiWay bank account, I was shocked as this would have been the most convenient way for me to make the payment as the account they debit from was allready -R200 in arrears. So I asked if I can change my account details to a different one, they said yes and the insurance amount will debit from this account. Now on Monday 20th March 2017 no debit was made???? </p> <p> </p> <p>I phone MiWay they say sorry no payment was made you missed the Grace period; in fact I did not..... Now I have to take my car again for inspection and they will debit a pro-rata payment within the next 3 days.</p> <p> </p> <p>I honestly think this is poor service from your side:</p> <p> </p> <p>1. I did not miss my grace period becuase the aco**** I gave had funds in it and I as the consumer was told MiWay will debit from this account</p> <p> </p> <p>2. I do not want to be listed as a bad payer from MiWay as I was told from MiWay that I can be rest assured the account will be debited.</p> <p> </p> <p>I have no choice now but to go out on a Monday the most busy day of the week to PG Glass for inspection, I really did not expect this type of financial service from MiWay!</p> <p> </p> <p>Please fix this process as I do believe I am not the first consumer to complain about this. Everything about MiWay is perfect except for this massive inconvenience!!</p>