JD
Joa-Marie Diedericks
1 reviews | Active since Sept 2009
25 May 2015, 11:58
Debit order is 25th and not the 23rd
Every month now more than 2 years has my debit order date gone of on the 25th of every month or the next working day after the 25th.<br> <br> NOW YOU DEBIT ME ON THE 23RD??? Debit order was unsuccessful and my back is charging me R138 because you debit me on the wrong day as well as the R16 for the debit order you run without my knowledge.<br> <br> You pay me back my R138+R16 because you made the mistake and not me, my salary was only paid in today the 25th.<br> <br> I have been a loyal customer and client, you need to became the loyal service provider you are advertising to be.
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Replies (1)MiWay Insurance's replyOfficial
29 May 2015, 15:43Hello Tinks,
Please accept our sincere apology for the error that has led you to complain and please be assured that this is not the MiWay way of doing things! Inno has been in touch to discuss your concerns with you in more detail and to assist you with your query.
We're happy to report that she has been able to resolve the issue and has made sure that going forward your debit orders will run correctly. Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Please accept our sincere apology for the error that has led you to complain and please be assured that this is not the MiWay way of doing things! Inno has been in touch to discuss your concerns with you in more detail and to assist you with your query.
We're happy to report that she has been able to resolve the issue and has made sure that going forward your debit orders will run correctly. Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
MiWay Insurance's reply29 May 2015, 15:43
Official
Hello Tinks,
Please accept our sincere apology for the error that has led you to complain and please be assured that this is not the MiWay way of doing things! Inno has been in touch to discuss your concerns with you in more detail and to assist you with your query.
We're happy to report that she has been able to resolve the issue and has made sure that going forward your debit orders will run correctly. Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Please accept our sincere apology for the error that has led you to complain and please be assured that this is not the MiWay way of doing things! Inno has been in touch to discuss your concerns with you in more detail and to assist you with your query.
We're happy to report that she has been able to resolve the issue and has made sure that going forward your debit orders will run correctly. Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
