Debit Order Incompetency

<p>Completely ***********.<br />Terrible Service.</p> <p>My debit order is for the 2nd of the month as I only get paid on the very last day of the month.</p> <p>However Miway thought they would help themself on the 29th of April 2017 to a debit order, obviously resulting in a bounced debit order and R100 magtape fee.</p> <p>I contacted Miway and explained that they can NOT take their money before the 2nd of the month and I made arrangements, after I was paid, for them to take their debit order in May.</p> <p>On the 2nd of June Miway took their debit order and there was no problem.</p> <p>Today the 24th of June Miway has taken their debit order...***... Oh and it is R200 more than usual. So now I don't have money for petrol to get to work this coming week and I don't have money for groceries. You are supposed to take your money on the 2nd of the month.</p> <p>So I called your call centre this morning to report this uncident and I requested an immediate refund and I was told that this can not be done. So I requested to speak to the call centre agent's superior and was told that no one is available. So I instructed the agent that I want my insurance is to be cancelled and I was transferred to Retentions Department only to be placed on hold and come back to the call centre agent who then proceeded to tell me that NO ONE IS AVAILABLE.</p> <p>I AM DONE WITH MIWAY.</p> <p>I have been a loyal client of Miway for many years and I have never missed a payment - if Miway did not try and take an early debit order in April we would not be in this predicament.</p> <p> </p> <p> </p>