bB
bosmandewald B

1 reviews | Active since Apr 2016

04 Mar 2017, 07:44

Debit order going of 3 months after cancellation of policy

<p>I'm very discussed with the service. I have cancelled my policy online with the option they give to cancel entire policy. December an January no payment went off. So that means it's been cancelled on 4th March they deducted more than R1500 from my bank account without my permission</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Mar 2017, 08:30
Official

Thanks for bringing this to our attention, we will look into this and get back to you with detailed feedback.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply09 Mar 2017, 12:16
Official

Please accept our sincere apology for not getting things right the first time. We really dropped the ball on this way. We believe that Ntokozo has called to explain to you that your refund has been processed.

We urge you to give us a call if there's anything else we can help with!

Best regards,
The MiWay Team