MM
Maggie M

1 reviews | Active since Dec 2016

25 Jul 2017, 14:45

Debit order date - turned into stop order - unauthorised debit

<p>Be careful as i got a shock of my life second time when i woke up this morning with a notification that MiWay has taken money from my account on the date where it is not the agreed debit order date. I suspect that somehow suddently this organisation has effected a stop order on my account for Insurance (what the hell). This is not the first time this happens as last month a similar experience occured.</p> <p> </p> <p>Over and above this nonsense MiWay was supposed to remove two cellphone devices from my profile as i have submitted a claim and requested that they be removed (even thou they meant to pick it up themselves) they still havent removed these devices and as a result i am being charged for insurance MiMovables on the two devices that are meant to be off the system and the additional one's so i suddently have 4 devices on my profile. When i try to reach MiWay i am told by both Zandile and Michael that the system they have doesnt have my full profile and on both occasions promised to have someone from client support to contact me. I have been so let down and dissapointed by being ********** in this way and not being taken seriously. </p> <p> </p> <p>Customer Service sucks big time with the two experiencs i had from this morning how dissapointing. </p>

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Replies (3)
MiWay Insurance
MiWay Insurance's reply25 Jul 2017, 14:57
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.

Kind regards,
The MiWay Team

MM
Maggie M's update01 Aug 2017, 16:38
Reviewer Update

It is approximately one week later since i laid this complaint and i am still waiting for MiWay Insurance to get a consultant to call me back with regards to cancelling my policy.

MiWay has mentioned that it would take 72 hours and unfortunately this has not materialized.

MiWay Insurance
MiWay Insurance's reply22 Aug 2017, 10:40
Official

Thank you for taking the time to write to us. We are truly sorry to hear of your experience and that you had to complain to get your query resolved!

Thanks for giving Kgaogelo a chance to show you just how much we value you as our client and please don’t hesitate give us a call if there's anything else we're able to help with..

Kind regards,
The MiWay Team