Debit order date moved from 30th to 22nd WITHOUT MY CONSENT.

Item: MiWay Insurance
Rating: 1
Author: Gillian S

ONCE AGAIN, you have attempted to take my debit order earlier than the date I expressly asked for, in writing, and to multiple of your *********** 'customer service' consultants, as well as here on hellopeter in July 2024. You try to take my debit order on THE TWENTY SECOND of the month??? You are absolute idiots and I am now convinced you are purposely trying to sabotage my cover so you don't have to pay me out if anything happens. My debit must go off on THE THIRTIETH. The 30th. Three-zero. HOW STUPID ARE YOU? I'll be moving my insurance now because I have had this SAME *****IC STRUGGLE for the past few years. Absolute negligent incompetence.

Helpful (0)

Replies (2)

MiWay Insurance's replyOfficial

22 May 2025, 20:30

It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team

MiWay Insurance's reply22 May 2025, 20:30

Official

Gillian S's updateReviewer Update

22 May 2025, 20:32

It's too late, my bank has already deducted fees for a bounced debit order. Do you guys get a cut of that? Is that why you do this?

Gillian S's update22 May 2025, 20:32

Reviewer Update

It's too late, my bank has already deducted fees for a bounced debit order. Do you guys get a cut of that? Is that why you do this?