Debit order bounced despite funds available and poor support I have been a MiWay Insurance client for about a year and my premium has always been collected successfully via debit order

Debit order bounced despite funds available and poor support I have been a MiWay Insurance client for about a year and my premium has always been collected successfully via debit order. This month the debit order unexpectedly bounced despite sufficient funds in my account. I immediately tried to resolve the issue as I do not want any missed or late payments reflected on my credit profile. The support experience has been frustrating. An agent said a WhatsApp payment link would be sent so I could settle the premium immediately. The link arrived late and when opened it showed “So sorry, something went wrong. Please try again later,” making it unusable. I also requested multiple callbacks but received none. After following up again on WhatsApp, another agent advised the debit order would be processed again within 12 hours. I request written confirmation that no negative credit reporting will occur due to this matter.