LW
Lehlohonolo W

1 reviews | Active since May 2016

31 May 2018, 06:19

Debit order after cancellation

In April I went to the Miway website to cancel my policy and that was done successfully,when you click cancel policy an email automatically populates then you send it to Miway,and that was done. Then last month I sent an email to my bank to reverse the debit order and stop it yet this month Miway saw that it was best to change their reference number and debit my account again,why for who and why? I sold the vehicle in April hence I cancelled why are you resorting to tricks to get money from people? Please refund the amount you have debited and I cancelled in April and thank you

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply31 May 2018, 08:01
Official

We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply03 Jul 2018, 13:48
Official

Thanks for giving Adelaide a chance to step in and assist you. Please let us know if you need help with anything else!

Best regards,
The MiWay Team