Debit on the25th& only 3 call out per year

I have been a miway client for 5 years. For the last 5 months I get a sms on the 24 or 25 of the month saying I need to fund my account as the debit order will be going off. And every month on the 24 or 25 of the month I call miway and ask why is the debit going off so early as I don't get paid on the 25 of the month. And every month they reassure me that it won't happen again. And every month they debit me on the 25th of the month, and I get charged for unpaid debit and debit recover as they debited me on the 25. This is unacceptable as I have asked many times for a manager to cal me as this is getting annoying. And I still wait for the manager to call, I've even left a msg on the call back option on the call centre number and know one calls back. Another issue is that I only get 3 mi help assistance for the year. The last month I have had issues with my battery and requested a jump start which I used twice the third time I was advised that this is the last one for the year and the next time I will have to pay! I have not used this service in 5 years and now I am only allowed 3 call outs? So if I get stranded on the road side I will have to pay for it even thou I pay insurance,