1 reviews | Active since May 2021
Debit on my account after cancelling 5 times
Be very aware of this Company, I was shopping around for insurance for my car, after which an agent contacted me with a quotation and I accepted for cover to be started from the 23th of April (approx). After all this I found a company called Naked Insurance which gave me much better rates and benefits, so I cancelled miway and that is where the problem began. They have a App with an option to cancel and it stated it was successful with cancelling the policy (even before it began), after this they still debited my account which resulted in failed charges, so I emailed them to cancel once again, received a phone call in which they stated it was successfully cancelled, after this the policy magically appeared again on their app and I received a welcome package, which I requested be cancelled again on the 28th April, on the 29th of April an Agent called me and once again CONFIRMED that the policy has been cancelled successfully, and on the very same day after speaking to their agent they debited my account once again. I have all correspondence on record and I will be taking this matter further, you are taking my money after I explicitly stated in my correspondence with you that you are not authorised to do so, and I dont want you as my insurer, especially now after witnessing your poor and unprofessional service.
The MiWay Team
The MiWay Team
Worst even I tried to reverse the unauthorized debit order through my bank FNB. Their response : " Unfortunately that debit order has been BLOCKED from being reversed by MIWAY"
I am also attaching my email I sent through to miway after them failing to cancel the 3rd time, note after this email I was contacted by an agent and assured the policy is now successfully cancelled.
Email i sent: Good day please see attached policy documentation I received today after canceling this policy 1. Via the app, 2. After miway tried debiting my account after I canceled my policy (and after the bank charged me for your failed debit order) I submitted a cancel request on the website, 3. After calling to cancel and 4. After calling again today and canceling on the miway app after receiving this email.
I have insurance with NakedInsurance, please I dont want to fight or make anyone's day a nightmare, nobody wants or needs that especially in these covid times, please cancel this policy I have been asking very nice for a while now through all the different channels, please I dont want your policy, you are not authorized to debit my account or be my insurer.
Please lets part in an amicable way and maybe do business in future.
I ask again please cancel this policy like I asked so many times before.
Thank you
This is getting out of control I want my money back ASAP. You are busy harassing me and taking my money without my consent
Worst even I tried to reverse the unauthorized debit order through my bank FNB. Their response : " Unfortunately that debit order has been BLOCKED from being reversed by MIWAY"
I am also attaching my email I sent through to miway after them failing to cancel the 3rd time, note after this email I was contacted by an agent and assured the policy is now successfully cancelled.
Email i sent: Good day please see attached policy documentation I received today after canceling this policy 1. Via the app, 2. After miway tried debiting my account after I canceled my policy (and after the bank charged me for your failed debit order) I submitted a cancel request on the website, 3. After calling to cancel and 4. After calling again today and canceling on the miway app after receiving this email.
I have insurance with NakedInsurance, please I dont want to fight or make anyone's day a nightmare, nobody wants or needs that especially in these covid times, please cancel this policy I have been asking very nice for a while now through all the different channels, please I dont want your policy, you are not authorized to debit my account or be my insurer.
Please lets part in an amicable way and maybe do business in future.
I ask again please cancel this policy like I asked so many times before.
Thank you
This is getting out of control I want my money back ASAP. You are busy harassing me and taking my money without my consent