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Nokukhanya N
1 reviews | Active since Aug 2022
18 Nov 2024, 16:16
******** debit on my account
On the 12th of November I contacted Miway via WhatsApp to change my debit order date from the 1st of each month to the 25th of each month. On the 14th of November I was debited an amount a little over R500 when I queried what that debit was for I was told I made changes via the app on the 12th and those changes increased my premium by almost R900 and the amount debited from my account was a prorata. When I asked which changes I made no one could tell me, I’ve been told the query has been escalated and to date no one has bothered to call me. I’ve asked 3 times today for a manager to call me and I am still waiting
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Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
18 Nov 2024, 16:17We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply18 Nov 2024, 16:17
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
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Nokukhanya N's updateReviewer Update
25 Nov 2024, 10:15It is now the 25th of November and still no feedback from Miway, at the rate getting a different insurer makes sense
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Nokukhanya N's update25 Nov 2024, 10:15
Reviewer Update
It is now the 25th of November and still no feedback from Miway, at the rate getting a different insurer makes sense
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Nokukhanya N's updateReviewer Update
25 Nov 2024, 21:04I was told by a manager Itumeleng on the 18th of November that my account would not be debited until my query is resolved, I’m surprised now when I just saw a debit from Miway! I need to know why I was debited on the 14th, that was a *****ulent transaction from Miway and why again I was debited today when I was told I would not be debited until my query is resolved
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Nokukhanya N's update25 Nov 2024, 21:04
Reviewer Update
I was told by a manager Itumeleng on the 18th of November that my account would not be debited until my query is resolved, I’m surprised now when I just saw a debit from Miway! I need to know why I was debited on the 14th, that was a *****ulent transaction from Miway and why again I was debited today when I was told I would not be debited until my query is resolved