1 reviews | Active since Feb 2017

02 Mar 2017, 11:45

Debit after insurance has been cancelled

<p>Everything to do with this company has been a struggle. Even after nearly a year with them, the assesor never showed up to view the asset. Now after another struggle to cancel my policy with them due to the asset being sold, they go ahead and deduct money from my account.</p> <p> </p> <p>All the verimark-type TV insurance companies are just pathetic.</p>

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Replies (4)
MiWay Insurance
MiWay Insurance's reply02 Mar 2017, 12:07
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply07 Mar 2017, 09:54
Official

We are really sorry that your recent experience has left you feeling down. Buhle has been in touch to assist with confirming your cancellation and she has also explained that we will refund your premium. Feel free to give us a call if you need further clarity. Thanks!

Best regards,
The MiWay Team

's update07 Mar 2017, 13:29
Reviewer Update

Yes she did contact me and inform me that the debit order would be refunded but could not tell me when it would happen. As it always happens in South Africa, companies are quick to take your money but the costomer always has to patiently wait for it to be returned.

MiWay Insurance
MiWay Insurance's reply09 Mar 2017, 16:07
Official

We understand where you come from Wesley. As discussed, once the payment is processed it takes 48-72 working hours for it to reflect into your account.

If the payment does not reflect, please do give us a call and we will follow up on your behalf.

Best regards,
The MiWay Team