Dealing with their non-motor claims department is a nightmare.

What a bad service I got from miway when I claimed for household stuff and my removable. I had a house ******* on the 8th of december, items were ****** from my house including my car. An assessor by the name of Jaco was assigned to my car claim and it took him only 2 days to finalize the claim after the assessment and the claim was paid. In the processes i got regular updates on the progress of the claim. Then I was assigned two merit assesors for my removables and the house keys (Maria Phahlane and Sandile Mbatha). I had to call them to get updates. I am still waiting for Sandile to come back to me even today. As for Maria and his collegue, they concluded the claim and paid out the claim in a form of a voucher card with some of the stores that are not easily accessible to me, despite providing them with the proof of purchase where I got the items from. I bought one of the lost items for R1000 normal price at the store I bought it from, now I have to replace it for almost R1400 from their listed stores on the claims card. I lost a Baby car seat, there is not even one baby store on the list, yet they wanted proof of everything. For household stuff they using a service provider called new world in Melyn PTA. They delivered a phone which is not working, when i called them I was told to drive from my place in the westrand to their store, when they initially delivered the items. When I contacted Maria to complain, i was told that i need to deal with New world, i don't know whether I pay miway a premium or new world? Why do I have to deal with their service providers? I was told that items that I can not replace from the list of stores,Ii must go and make a quotation and send it to them and they will see what they can do. Make quotations at whose expense, is it not enough that I have accumulated more telephone and internet bills by calling and emailing you? Please come and take your flippen claims card because it not working for me and pay back my money before I go to the ombudsman. Then you can claim that you do insurance my way and not your way. This is clearly an attitude problem, since some of your guys can excellently perform their duties or maybe some get trained and some not...