Dealing in bad faith

Not happy with the level of service i received from Miway. on the 11/10/2022 I did a quote on motorbike insurance, the lady who was assisting me with the quote gave a quote of R755 which i negotiated and the final amount was R642.49. I called on the 25/10/2022 to accept the premium and to try and negotiate for a further discount as I was told on the 11/10/2022. Today I was assisted by a lady with the name of Samkelo, to my surprise the amount has changed from R642.49 which i was told about with a possible further discount, the amount now is R748.30 when discounted it is R680. I feel like I am being ****** here. I asked to be transferred to the Senior retention officer. Lehlogonolo also confirmed the amounts which were given to me by Samkelo which I totally disagree with. I am no longer valued as their longest serving customer. Not happy at all with the pricing and the service