*****

A consult called me to change my current vehicle insurance to miway.... They did not match or lower my premiums so I said I was not interested... Later that day a retentions agent contacted me advising me of a lower premium with exactly what I had with my currenct insurance, which I was happy to go through with when the agent was recapping on the call he didn't mention the 60 day car hire so I asked him. About it.... He advised that would be additional cost... Same as what the 1st agent quoted me... So I told him on a recorded line, I am not interested and to cancel he advised me it was canceled... Few days later I see I received a bank mandate agreement on my banking app which I rejected... However come month end I was debited... I contact miway spoke to a agent via chat and requested a cancelation and refund I was told I would receive it in 4 to 7 working days... To date I haven't received it... I have a 6 month old baby and those funds that where deducted was going towards what I require for her... The fact that I was debited after not agreeing to sign up and rejecting the bank mandate agreement is *****... Extremely dissatisfied customer...