LS
Lancelot S

1 reviews | Active since Feb 2010

19 Feb 2018, 13:56

**************** by MIWAY!

Once again I've been ****** by MIWAY and their partners. I made a claim in early October 2017, and the appalling service I received is unbelievable. My car was damaged further by MIWAY's service provider VIP Fleet Solutions. They did such a Bad job of it that they even scratched my car, damaged the griller and even stole my spanners in the car. Kept on returning the car to get it sorted, and everytime it came back with more issues. This went on for more than 4 months until the car broke down again a few days ago, because of the shoddy work done by VIP Fleet. Guess what! MiWAY sends the same VIP Fleet to assess their own shoddy work. I think you know their findings already, and therefore MIWAY rejects my claim. As I speak they haven't sorted out what they damaged on my car previously.

0
Replies (5)
MiWay Insurance
MiWay Insurance's reply19 Feb 2018, 14:10
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

LS
Lancelot S's update19 Feb 2018, 15:10
Reviewer Update
Your resolution to this will be highly appreciated as this has been going on for more than 4 months.
LS
Lancelot S's update19 Feb 2018, 15:11
Reviewer Update
Your quick resolution to this matter will be highly appreciated as this has been going on for more than 4 months now.
MiWay Insurance
MiWay Insurance's reply19 Feb 2018, 15:19
Official

Someone will be in touch to assist you asap.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply21 Feb 2018, 09:36
Official

Thank you for taking the time out to write to us, we value your feedback and thank you for bringing this to our attention. We have to apologise for the inconveniences you’ve experienced with the repairs to your car. We understand that it is already a stressful situation that needs minimal to no additional stress. We believe that Ruan has been in touch with you to discuss the way forward with the repairs to your car.

Please don’t hesitate to give us a call at any point in time, should you need any further assistance.

Best regards,
The MiWay Team