DAY LIGHT ******* MIWAY!!!

I have always had zero excess on my policy but was advised to put R1000 excess on my policy as to reduce my monthly payment by one of the advisers. I was told as long as i did my claims on the app i would not pay the R1000 excess. When i claimed last month via the app they called me back and we completed what was needed. I was thereafter told that i need to pay excess as that was just a promotion which had ended in January. When asked when they notified me of this no one could answer me as i was never told it was a promotion. As soon as i have my car back im cancelling this insurance and taking them to the ombudsman as all there calls are recorded i want the recording of them telling me it was a promotion and how they notified me that it had been cancelled. Miway is a bunch of day light ******s because when ever it comes to claims they have stories but i must just keep paying. Its not my fault if companies are going through a dip due to covid because i have been paying my full payments all this time and not once was a payment even returned as unpaid. i dont deserve this poor service!!!