DAY 5 SINCE CLAIM REGISTERED, NO ASSESSMENT YET!

I was in an accident on Thursday morning, 11 February 2016. The claim was registered just after 08:00am - Firstly, they ask for photos to do a damage assessment (definitely not an efficient way of doing things). I haven't received any feedback. I have phoned 4 times yesterday (15 Feb 2016 @ 12:41 ; 12:54 ; 13:02 and 15:07), only after I have phoned the 3rd time have they made an attempt to look at the photos as they told me at 15:07 that the photos cannot be used. The lady told me that they'll have the assessor phone me before 16:00pm - still waiting. I phoned again this morning at 08:25am as my car is now beginning to overheat (internal damage), they said they'll have the assessor phone me as soon as possible - still waiting. I phoned again at 12:30 to which the lady was very apologetic and put me through to the assessment department, my call got cut off after 4min40secs of holding. I phoned again straight after that and left a message. No feedback. You spend a lot of money on adverti*****t about 'brilliant' service but you can't walk the talk. I've been very patient, your service is terrible.